There are a few important things you must note before commencing a product return:
If you have had a change of mind and wish to return your product, we will be unable to cover the cost of shipping for product return.
No refunds will be processed until after the goods have been returned to SAGA. We do ask that you kindly allow up to 5 business days for your return to be processed once it is received by our team.
Any transaction fees incurred by SAGA (i.e. Stripe, AfterPay, etc) will be deducted from the customers refund for change of mind returns.
Once we receive your return application and it fits the return criteria, a member of our team will provide you with a Return Authorization Form to complete and send back to us. The form MUST be included with your return.
Exact return addresses will be provided by our Customer Support team via a returns slip. We advise that you hold onto your tracking information as we are not responsible for lost packages by the carrier.
Once we receive the return device to our warehouse, it may take up to 5-7 business day to process a refund or ship your new product.
Once we issue the refund, it can take 5-7 business days for it to reflect in your original method of payment or for you to receive your new pair of cuffs.